30 June 2009
Today, AEG Live announced it would issue full refunds - including all ticket service charges - to fans from 200 countries who purchased tickets through "authorized agents."
Beginning July 1, ticket holders seeking reimbursement will be directed to www.MichaelJacksonLive.com. The refunds will be processed by such ticketing agencies as Ticketmaster, Ticketline and the ticket-reselling agent Viagogo in the U.K., the announcement said.
"The world lost a kind soul who just happened to be the greatest entertainer the world has ever known," Randy Phillips, chief executive of AEG Live, said in a statement. "Since he loved his fans in life, it is incumbent upon us to treat them with the same reverence and respect after his death."
Alternately, AEG is offering ticket holders the choice to receive the tickets they would have gotten, in place of a full refund - an expensive memento meant to appeal to Jackson's most devoted fans. But, as the announcement points out, these are not just any tickets. Printed with a "special lenticular process" -- a kind of 3-D image that changes or moves when viewed from different angles -- they were "inspired and designed" by Jackson.
